FAQs

PURCHASING/DELIVERY

What payment system do you use?
True and Nature uses the Stripe Payment Gateway. Stripe specifically focuses on providing the technical fraud protection and banking infrastructure required to operate online payment systems and is totally secure. For more information: www.stripe.com/au

How long does my product take to arrive? 
For most locations within Australia, shipping will take 2-4 days. For Western Australia and some regional areas, shipping will take 7-10 days. 

What if I am not home when the package arrives? 
We don't deliver to PO boxes, so we ask that you choose a home or work address where your package is able to be delivered during business hours. If someone cannot sign for it, your Fastway Courier/AusPost representative will leave a calling card for you to arrange re-delivery/pickup. 

What is your refund policy? 
Please choose your Mysts carefully as we are unable to refund due to a change of mind. However, if the product is received damaged en route or despatched incorrectly, please contact us as soon as possible.

What if my product is broken in transit?   
If this happens, we will solve it quickly. We always inspect items before they leave True and Nature and, although damage en route is unlikely if it does happen please keep the goods and packaging and contact us as soon as possible. In order to send you a replacement, we require you to contact us within 14 days of purchase.   

I have a question which hasn't been answered here...
Feel free to contact us with your question and we will do our best to answer it within 48 hours.